Frequently asked questions

Dispatch

Orders placed before 4 pm on a working day are dispatched the same day. Orders after that, or on Sundays and holidays, go out the next working day. You will get a tracking link by SMS and email.

Delivery time

Metro cities: 2–4 working days. Other locations: 4–7 working days. 15 kg tins ship by surface transport and take 5–10 working days depending on the route.

Delivery charges

Free on orders above ₹999. Below that, a flat ₹79 applies. Bulk tin consignments are quoted separately at actuals.

Damaged or leaking on arrival

Send us a photograph within 48 hours of delivery and we will replace the item or refund you in full, including the delivery charge. You do not need to ship anything back.

Quality complaints

If the ghee is not right, tell us within 7 days of delivery with your batch number. We will check the batch record and, if there is any doubt at all, refund you.

Cancellations

You can cancel any order before it is dispatched — call or WhatsApp us and the refund is processed the same day. Once shipped, an order can only be returned under the two conditions above, since this is a food product.

Refund timelines

Refunds are initiated within 24 hours of approval and reach your bank in 3–7 working days depending on your payment method. Cash-on-delivery refunds are made by bank transfer or UPI.